Customer Testimonials
Amazing experience. Joe was helpful, thoughtful, and made it clear that he was open to us taking our time to make a decision. The car I got is wonderful and exactly what I wanted. Who says dealerships have to be a bad experience?
Joe Calderon took excellent care of my family and I during my car purchasing experience. I even received a follow up email from him, welcoming me to the Mazda family (newcomer here) and encouraged me to call him with any questions, concerns, etc. I will definitely be recommending him and your dealership when I hear of anyone looking to buy a car!!
I needed a small touch up to my car. When they found out how far I lived from the dealership, rather than schedule an appointment, they called a technician from a different dealership to come and fix it! I very much appreciate the effort by the manager and technician towards my satisfaction.
No markups & no required add ons. They were upfront and honest and everything said on the phone was true when we came in to place an order. We test drove a car, got pricing, and placed an order for what we wanted. All in an hour.
I bought my Mazda CX-30 from Joe Calderon and he made the experience great! It was the best car buying process I’ve ever had.
Recently bought my second vehicle here - both with Joe C. He always makes the process quick and easy!
What a great experience for buying a new car. I called every Mazda dealer in the Chicago area to find a CX5 that was available before our son's wedding. Joe Calderon not only found the one we needed in time, he didn't ask for any dealer markup! The other dealers were asking $1500-$2000 over MSRP, but none of that at Biggers. On the day we picked up the car we had very little time and Joe got us signed and delivered in less than 40 minutes. I would highly recommend Biggers Mazda and Joe in particular if you're ...
Great deals no mark-ups. They sell at MSRP only. great service options and protection packages.
Beyond wonderful experience we purchased two suv with no issues the process was very smooth. We did not feel any pressure and the experience to trade in our car was easier than I expected. I highly recommend this dealership we came from WI and they truly care about their customers
Amazing service everyone was beyond helpful we bought two suv and the experience was the best experience hands down
Bought a new car here, it’s my first Mazda, and it was a great experience. Tom set me straight. No pressure, to the point, friendly, and transparent throughout the whole process. Such a smooth experience, before I knew it I was in my new ride ready to go. This is the place to be if you’re looking for a new car. Thanks again!
David D. is great and very professional, helped me with purchase of my car. I have been in several places before coming here, where with the car shortages they are trying to charge extra fees on top of sticker price, but not here. Biggers Mazda was great, and highly recommend.
Great service. Explained everything that was needed for the job. Service advising merchant were great. Always a great experience when I go there. Other Mazda dealer closer but not the customer service you expect.
I didn't buy the car ( personal matter few day after my visit). I was approach with professional and honest advise. Joe was very knowledgeable with vehicle I was about to buy. If I ever will buy new Mazda again this guys are my first choice.
Biggers Mazda made my car experience simple and easy. Joe helped me get the car i wanted for the right price.
We recently purchased 2022 CX-5. We worked with Joe Calderon and David Domanski. There were both very knowledgeable and responded to my inquiry promptly. We confirmed pricing via email, no "creative" market adjustments of any kind (MSRP pricing) and they were ready when we came to the dealership that evening. The whole process seemed very natural to them, no pressure and we were able to complete everything within ~60 min. All in all, very well run team, and while it was not very close to our home, I would definitely consider them for my next vehicle. Thanks Joe and David !
I have been waiting for my new 2022 Mazda CX-5 for two months and I finally caught a breakthrough!! Thank God for showing me Biggers Mazda I would have never thought to go to Elgin. Thanks to Tom and Ron for helping me get in and out. I recommend them especially for sticking with the MSRP price and not smacking an additional 5,000 which many dealerships are doing (Wilkins Elmhurst)!! But I’m soo happy with my purchase I can’t stop smiling ☺️☺️ I love my new baby.
Joe in sales was great, and good experience at this Mazda store.
Had a wonderful experience here. Was searching for CX-5 and Joe Calderon helped me out! I was searching literally every Mazda dealership in IL and Biggers Mazda came with the most competitive numbers! (I believe everybody is looking with the best number nowadays) Just check out other dealerships and give a call to Joe, he will show you the most easy way to buy a car with satisfaction.
I recently purchased a CX 5. It was the greatest experience buying a car I’ve ever had. Franco was amazing. First time in took 45 minutes. He had to locate a car and did so in two weeks. Had everything I wanted. Next time in was just over an hour and I was on the road. I felt so comfortable dealing with everyone I met and enjoy every time I’m behind the wheel. Thanks Franco for everything! I will continue to share my experience especially with anyone looking for a car.
Tom was amazing definitely helped answer all my questions was very patient with me and helped me find the perfect match for me. Everything from the beginning to end was very smooth. He definitely gets a 10/10 recommend
Franco was great. He was very helpful and was easy to talk to.
I just purchased a CX - 5 at Biggers and I am BEYOND happy with the car and customer service I received. I highly recommend working with Franco if you can - he was very nice and super responsive. On the day of purchase, Franco was kind enough to help me set up the My Mazda app, showed me how to use the remote start, and even helped me sync my Bluetooth. I was also thankful that Mike L. found and negotiated a better interest rate/loan for me. Not to mention the whole buying process took roughly an hour. All ...
I was fortunate enough to have a wonderful experience overall, with Ron Liszka GM and Tom Doyle, Sales Consultant. I truly enjoyed working with him to purchasing a new Mazda. He is a very knowledgeable, friendly, personable, laid back, no bs kind of guy. I would highly recommend anyone looking for a vehicle, to go see him! I will be back for my next Mazda purchase through Tom. "Thanks Guys; Thumbs Up To You All; Keep Up The Great Job!!!"
Other dealerships felt like they were just trying to tell me what I wanted to hear. I didn't feel lied to here. Tom was great and went out of his way to seek out ways to help.
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Had to purchase a new vehicle before another Chicago winter came through. I had everything settled (visiting dealership, car ordered, down payment made) within two hours, and another hour on pickup day before driving off the lot. While I'm sure there are many good, knowledgable employees at Biggers, I would recommend Joe Calderon for hassle-free buying experience, from no high pressure up-selling, to giving you the info as you need it up front. And of course the car is great!
Marco and Franco are a one two punch, I was in and out of the dealership relatively quick with the car that I wanted. There was no attempt to upswell or try to get me into a car I couldn’t afford. Marco made the deal nice and easy with no hassle and Franco was polite, courteous, and a good person to talk to. I will definitely be back for my next vehicle purchase!
Had a poor experience with another car brand and while shopping around Biggers Mazda with Ron at the lead truly brought a stressful experience to a complete halt. Ron and his team (shout out Joe and David) really do a great job at not only discussing vehicles and payment options but spend time building a relationship with their clients like the very best sales team. Understanding that relationships and transparency keep people coming back. If you are in the market or are serious about getting a vehicle Biggers is the place!
Overall amazing experience buying a CX-5 from Biggers Mazda in Elgin. I visited other dealerships who were all charging 10-15% above sticker price. When I first called, Franco was super helpful and told me they don't charge over sticker price. Even though I was skeptical at first, this turned out to be true. Throughout the entire process, Franco was extremely nice and helpful. He would reach out with any additional information they needed, provide updates on financing, and ensure everything was going well as we waited for my car to arrive at the dealership. When I went in to ...
Buying a car right now is tough. Dealers such as Subaru (and many others - I think this is ridiculous to add this negative equity) were tacking on 15% over sticker price. My wife called Franco and asked what upcharges are there and he said none. Very skeptical we test drove a CX-5. We were impressed in the relaxed atmosphere. When we talked numbers we were impressed there were no upcharges. I expected to pay sticker because there are no incentives right now. Many buyers fewer cars. Had a trade in received a very good offer and went with the CX-5. ...
I spoke with Tom and met the manager Ron. We had a great experience after dealing with over 22 dealerships. Thank you very much for a smooth transaction and I love my car CX5.
in this madness of lack of cars, it was very difficult for me to find a car and I wanted a Toyota ( used to own toyota venza) but the people in those dealers were very rude, that they raised car prices and added nonsense charge. Long story! I just want to thank Franco for helping me get my new car ( Mazda Cx5). He was very nice, explaining everything. Im super happy! Car is great, runs great i hope to drive it for a long time. ( never owned Mazda, all these years i Was Toyota owner, but with all this madness ...
This dealership service is excellent
I had a great experience here looking for a new car. David was very helpful and knowledgable explaining to me the various details about the CX-5, warranties and extras that Biggers Mazda (lifetime powertrain warranty!) and Mazda provide. Being able to work with David the entire process from the sales through the financing was a fantastic experience and much better than when I would get financing quotes from other dealerships. I'm loving the CX-5 and would recommend anyone come here if they're in the market for a car.
Joe was amazing, walked in and out, with constant updates on the process and keeping me informed, great Service
This was the easiest experience I've ever had buying a car! Fair price, extremely friendly sales associates, super simple process. They went above and beyond to make sure everything worked out for me.
Visited to test drive a used car. Salesman was friendly and took time to answer questions and show us the car.
Ethan is fantastic to work with. He took us on when he knew we were just browsing our options, and completely exceeded our expectations. He allowed us to test drive multiple vehicles, and understand the make and models we might like. We ended up purchasing a vehicle that day! No pressure sales, they put it all out there for you to make your own educated decisions, and help you along the way!!! Thank you Ethan!!!
I had a wonderful experience purchasing a new vehicle at the Biggers Mazda Dealer. The process was stress free and pleasant. Joe was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Instead of being ‘’ pushy “ salesmen, he was very helpful and listen to us. I strongly recommended this dealer, and service o Joe. He is the best.
Always great service
Many Mazda dealership in the Chicagoland area had overall negative reviews, I now know why Biggers Mazda have wonderful reviews. Came in to test drive and go see other vehicles, we walked out with a brand new Mazda. Very professional, trade-in price was beyond fair, you get honest and detailed explanations for any questions you may have. We were greeted by Joe and he is just wonderful. Amazing guy, gets to the point, and no BS. Would definitely recommend Biggers Mazda.
Frank was very good to deal with. He knew his product, and very knowledgeable of the industry
Got a CX-5 for a great deal and the staff was very helpful! Joe found me the perfect car.
Just a note to say thank you to Franco and George for making my car lease experience a enjoyable one. No pressure just helpful information and a willingness to help the customer. Customer service is alive and well with Franco and George
We visited several dealerships looking for a new vehicle and none had the customer service that this place did. They are very busy, so expect to wait a bit, but it's such an easy buying process (for a quality auto!) that's it's worth the wait. The whole staff was courteous, professional, and seemed to really care about making sure their customers felt valued. I would absolutely recommend this dealership to anyone - and Mazda vehicles as well!
The Biggers team was AWESOME. Franco was super easy to work with. He was patient with my questions, swift with responses and kind. Made the purchase of my CX-5 a breeze. My first new car in a LONG time and patiently showed me all the bells and whistles of my new ride. Everyone we encountered was friendly and upbeat. Great experience. HIGHLY recommend!
Good prices.
David, Joe and George are part of a great sales team. They are honest and upfront, and will give you the best deal possible without the haggle. You won’t find a better deal anywhere else and you are simply wasting your time if you continue to look for a better deal. Don’t leave without the keys!!
Great customer service. Service team are knowledgeable and well mannered.
Truly enjoyed working with the staff here. Our salesperson was Tom and he was helpful and so patient while we chose a car. The process was simple and friendly and the prices were competitive. I recommend people come to Biggers' if they're thinking about buying a car.
All good so far. Franco and David handled everything well. Doubling down on the team at Biggers Mazda. Handled an issue I had exceptionally well. Would definitely go back!
Thomas Doyle (Tom), is very friendly and nice to work with. He gave me such a good experience that I kept telling all my friends about. Easy to work with flexible, organized, and detail oriented. Thank you Tom for making car buying such a pleasant experience.
Had a great experience here today! Ethan helped my parents and I make the right choices we needed at the right price for our family. All of the staff was very kind and courteous. All of the questions we had were answered patiently and thoroughly. Special thanks again to Ethan for walking us through everything. Could not be happier with the service we received!
We have bought 4 Mazda’s from Biggers and Franco. He is very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 Mazda CX5’s currently and a Mazda 3 and another CX5 in the past.
Excellent job and service
Excellent parts department!! So friendly and great communication, makes transactions so easy. We appreciate you!! Thanks 😊
Always a great experience. Awesome customer service.
Joe was very honest and very quick with his response. As first time buying a car from a dealership I was worried , joe was very honest and offered good deals and ideas . Would recommend if you’re looking to buy Mazda , much better then other Mazda dealerships I went .
Excellent service. Unpretentious, respectful and polite. I bought new Mazda CX-9. They were upfront with discounts. I got additional big discount for buying in cash. The whole process was fast and smooth.
We recently purchased a 2021 Mazda CX-5 from Biggers Mazda. It was a very pleasant experience. Franko, our salesman, was simply outstanding. He was very knowledgeable on the product. When the car was delivered, he went over all the features of the car with my wife and explained the various changes in the automobile to what she was currently driving.
Biggers Mazda is top notch in customer service. I didn’t purchase my CX5 here but they treated me no different. I brought my vehicle in for a recall, Arnold was the service advisor assisting me. He put me in a courtesy vehicle while the work was being completed. He called me several times to inform me of any issues that were found, he was honest and informative. He went above and beyond calling the extend warranty company and having additional parts ordered. Thanks for your commitment to service!
Good transparent experience. No high-pressure sales people. No haggle policy made it straightforward and easy. Would recommend to anyone looking for a laid back process
We have purchased 4 vehicles from Franco and he is the best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure you are being taken care of. If you need a car stop by and see Franco.
Ethan was super helpful throughout the whole buying process. Everyone I encountered and worked with were very friendly and courteous. Will go back there whenever I am looking for a new car in the future.
Went into Biggers Mazda looking for a used car. I had Franco Ruffolo as a salesman. This was by far the smoothest car buying experience I've ever had in my life. Franco was extremely helpful in my search for a car and also answered every question I had. Big thank you to Franco and the whole Biggers Mazda team!
I recently purchased a new/used Mazda cx-5 and the service was phenomenal. Joe Calderon made the process very smooth and easy for me. I highly recommend this dealership for your next auto purchase I guarantee you won't be disappointed.
I reached out to Biggers regarding a Mazda6 Carbon Edition since I wasn’t able to find that exact model at other surrounding dealers. Joe contacted me and asked if I wanted to test drive it same day and let’s just say I fell in love with the car. Joe was great! He never tried to pressure me to finance the car and was able to get me out of my current lease without rolling anything over. I left feeling over the moon with my new car and the payments. I will recommend Joe and Biggers Mazda to anyone ...
I purchased a Mazda CX-5 this past Saturday. This was the quickest most transparent process I have had at a car dealership. Joe was very personable and professional. I highly recommend Biggers Mazda.
Very convenient, painless experience. Unlike most dealers, they gave me their best price up-front and skipped the back-and-forth. I inquired at many dealers in the area and Biggers had the best price despite their no-haggle policy. Not to mention I was in and out within 90 minutes, including a test drive. Definitely would go here again
I had a great experience and love my Mazda so far!!! I bought my first car on my own and I’m so in love with my car and dealership choice. Everything was so simple and every detail was laid out. It’s the perfect first car and very affordable !
My recent car purchase through Biggers Mazda was the most transparent experience I have ever had with a car dealer. Specifically, the sales consultant, Joe Calderon was terrific! He was upfront through the entire process even before I decided to work with Biggers. I received a good price on my trade and the new vehicle and drove away feeling really about the deal. I would recommend Joe and Biggers and will be back for future car purchases.
Excellent customer service, nice and comfortable waiting room.
Franco was a pleasure to deal with - he was incredibly responsive, always willing to answer questions, and very friendly. We were able to get most of the work done over email and through the dealership's online store, which made the actual process of coming in to finalize paperwork super efficient and quick. It was overall a great experience and a much simpler process than I was expecting, so I would definitely recommend Franco and Biggers Mazda to anyone in the market for a new car.
Together my husband and I have purchased 10 cars over the last 22 years. This was by far the best experience of all. We love the no-haggle prices & no hidden fees deal. We didn't have to sit in the dreaded financing room. No one played 4-square with our trade-in trying to confuse us. We were in and out in record time with one point of contact. This sales model is unlike any other car dealership. Ethan was very thorough and helped me install the Mazda App and gave me a tutorial on Android Auto so we could use all the ...
From the beginning to the end I had an awesome purchasing experience. The salesperson David was patient and answered all my questions without being pushy. As soon as the vehicle I wanted came in, he notified me immeditely and I did almost the entire purchase online which was time saving and very convenient. When I went to pick up my new CX5, everyone was friendly and helpful. The Manager Ron helped the last steps of the paperwork go smoothly & quickly. It was the quickest easiest vehicle purchase I have ever done. To make this purchase without any hassles or ...
It was time for a new car, and I had the exact right Mazda picked out. The configuration I wanted was available at many different Mazda dealerships, and I messaged them all via their dealer websites to get their best prices. I also used the Costco auto buying service for quotes. I contacted 8 Mazda dealers in the Chicagoland area. Ethan Groenewold at Biggers was the ONLY person who responded with not only a price, but also a turnkey price including the breakdown of fees and taxes. Two Mazda dealerships never got back to me at all (including the one that ...
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Great people. Always goin the extra mile to make sure you get what you want. They make buy a car easy. Got my second car from them. Highly recommended.
Great service, fast
I just bought my second vehicle from here, and both of the times Joe helped me out through the entire process. He made sure to explain everything and made the whole car buying process so much easier! I was in and out in no time, thank you again!
Walking into Biggers Mazda you get a feeling of calm.Sitting down with our salesman Ethan the first thing he explained was that at Biggers Mazda they give you their best price right up front and asked you to watch a video about the company.Between working with our competent salesperson and very personable sales manager, George, we feel we received great deals.We ended up buying two cars in three weeks from them.Thank you guys.
Franco was awesome!!!!! Great dealership. Very professional and great to work with.
Franco was awesome! So professional and great to work with. He explained everything in the process and was not pushy at all. Was available anytime for questions
Love it
Had a fantastic experience buying my vehicle from Biggers Mazda. I just purchased my first vehicle from Joe. He listened to what I was looking for and helped me choose the right car for me. He diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Joe has been nothing short of extremely professional and responsive. I have already recommend him to people I know. I will be a return customer, for sure!