Customer Testimonials
Fast, efficient, kind, felt very comfortable and in good hands. Thank you so much for being probably the best car dealership I’ve ever been to.
Miles was professional, educated on the car, personable, and thorough. Miles understood and took me thru the entire process, which is a great way to do business! The dealership is well appointed, and the variety of cars available that I was interested in was fabulous! Thank you!
Everything went smooth service was as expected I had no problems will be back again thank you
Handled professionally & efficiently Logan handled my issues professionally and efficiently. I'm glad with my choice of coming to this Mazda location
Very experience. Just took too long for an oil change Very good. experience. Just took too long for an oil change. Need a little more amenities
Very professional and efficient Service staff was very professional and very knowledgeable car was fixed right the first time in on time
Very professional and efficient Service staff was very professional and very knowledgeable car was fixed right the first time in on time
Buying a vehicle is one of the biggest financial decisions most people make, and I walked into this dealership feeling excited, optimistic, and trusting. I expected to leave with peace of mind knowing I had made a good investment. Instead, what followed became one of the most stressful and emotionally exhausting customer experiences I’ve ever had.
Only a few weeks after purchasing my vehicle, it was declared a total loss. From that point on, what I thought would be a straightforward insurance process turned into months of uncertainty, confusion, and frustration. Instead of being able to focus on replacing ... Read More DealerRater - Jul 6, 2026
Very grateful that I purchased my vehicle through Biggers Mazda. Absolutely love it. The process of doing so was flexible and seamless. I would recommend them again and again.
Tina was very pleasant! Service was performed well, however, I wish the cost was less.
Prompt service when I arrived. Alexander was very personable and engaging. I had an estimated time of 90 minutes and my car was finished in 50 minutes.
He found the solution to my issue and took care of it once for all.
Staff at Bigger’s Mazda have always been courteous and professional. I’ve had wonderful experiences with this dealership and would highly recommend them.
I had a 7am appt and walk in the doors at 656 and was given attitude and told they do not open at 7. If you do not want customers arriving right when you open I would suggest not allowing appts the same time
I recently brought my vehicle into the service department at Biggers Mazda and had an excellent experience. The service was incredibly quick, and their communication throughout the entire process was top-notch. I really appreciated their use of text messages for status updates—it made it so easy to know exactly what was going on with my car without having to play phone tag. A huge shoutout to Logan, who was great to work with and made sure everything went smoothly from start to finish. Highly recommend the service team here! I will definitely be back.
Excellent communications. The service manager was excellent also. He took the time to remind my oil change.
Pleasent staff to find what you are looking for. Very professional with a wide variety of models to look at and test. I found what I was looking for.
Prompt, courteous service. All my questions were answered and everything was thoroughly explained. I am always very happy with the service.
Sebastian did a great job with my oil change. Tina provided excellent customer service from start to finish
Great people and they do quality work! We've never had a bad experience, here.
The best selection of Mazdas in the area! Go see Connor, very chill and professional!
Logan explained, very well, work needed on the car. He was patient with answering any questions I had related to the car.
In what world is an Oil change and tire rotation only $150? Yall say this is a more luxury brand now; well the parts are the exact same. I have a 17 Mazda. What’s so bougie about Sae ow 20 oil I been using for 4 years since owning it.
Great, thanks for the assistance! It was great, thanks you for the quick assistance! It was wonderful, thanks you for the timely assistance
Logan was very professional and the video by the mechanical team was excellent. Logan was very helpful with what I needed to be done without me having to say much, and was great keeping me up to date on time.
My first service on my 2026 CX90 was a great experience. The ease of using the Mazda app and scheduling the appointment was great. I was greeted when I walked in and explained next steps. I appreciated that. The video sent to explain over view was so great!! I love my car and thank you Mazda for making maintenance smooth.
It was very nice The dealership was beautiful and my experience was amazing It was great
Rude and condescending. Talked to him normally but didn’t care about our situation. Dealing with corporate instead cause apparently he doesn’t read bulletins and secondary problems due to engine failure
Outstanding experience at Biggers Mazda: honest, hassle-free service, we’ll definitely return for future vehicle purchases.
The price advertised is really the price no haggling. They stayed open a couple hours past closing time to work on our sale and did so with the nicest most helpful attitude. Everyone from the sales person to the finance manager to the cashier and even the guy that cleaned up the car!
Good communication, professional and easy to deal with. Fixed our car and it lools good as new.
Great experience, easy to work with, and kept me up to date on the arrival of the Miata!
The process of purchasing a vehicle was smooth and the customer service was excellent. I didn't feel pushed one way or the other when trying to make the decision.
I had a great experience at Biggers. Arkadiusz and Marco stayed late to help me purchase my car. Arkadiusz was very knowledgeable about the vehicle and answered all of my questions. I'm glad I chose this dealership for such an important purchase.
New tires for 2016 CX9 GT. Logan ordered tires and had them ready at dealership. Was greeted by Tina and was given estimate and offered me a loaner if I would like one. I declined and had a pleasant experience waiting for work to be performed. Dealership has a wonderful waiting area for those whose waiting for service. Great coffee and clean restroom. Nothing but the best service at Biggers Mazda.
I cannot say enough good things about my experience with Biggers Mazda in Elgin. From the moment I first reached out to the day I drove off the lot, the entire process was seamless, transparent, and actually enjoyable.
Before I even set foot in the dealership, Alyssa was extremely helpful and communicative. She answered all of my questions perfectly, making sure I had all the information I needed before making the trip out.
Once I arrived, the outstanding service continued. My product specialist, Miles, was incredibly easy to deal with, and Marco and Peter were also extremely helpful in the ... Read More DealerRater - Jun 24, 2026
They were professional, knowledgeable, and made the car buying process less complicated and stressful compared to other dealers.
Franco was a wonderful salesman. The dealership was clean and very nice. Great coffee too!
Service was excellent. The woman at the counter was very nice and helpful Love that I wasn't pressured into other services
Perfect, quick thorough and courteous. Really appreciate the car wash as well. Also the video explaining everything g is helpful.
I have found the service department to be very helpful, prompt, and explain everything throughly.
Best experience ever! Tina was great and went above and beyond! Great asset to the team!
Professional. Clean. Fast. Love the video report Will be back as a repeat customer Thanks
Biggers Mazda in Elgin provided outstanding service — professional, transparent, and attentive. Connor Houlahan and team made the car-buying process smooth and stress-free. I’m happy to recommend them to anyone looking for a new Mazda.
I usually dread taking my car in for repairs. As a woman, I feel very vulnerable Biggers facility and staff changed all of that. They made me relaxed and explained all of my options. I felt involved and part of the decision making experience.
Everyone I spoke with was very friendly and helped me get my car in for repair fast! I will definitely continue to bring my Mazda here
Marco was very pleasant to work with. When our Salesperson had questions Marco was quick with a response. Our son worked with Marco in the past and highly recommended him. So it was a no brainer for us to do the same.
Everyone was very pleased to me they told me everything that I needed to know they sent me everything on my phone I need to know they gave me a car to drive when may car was in the shop
Great customer service, I had an excellent experience with the sales rep that helped us!
My car wouldn't start when I picked it up and they told me it's normal and blew me off
Bigger Mazda care about the customer service! Always a very good experience! Excellent people works there
Tina is very helpful and always answer questions with clarity and a smile. Awesome service!
Everyone was very professional followed up on any questions. I have an issue with an expensive repair and it was explained to me thoroughly.Bb
Darien Ditzler made the process of selecting and purchasing our vehicle incredibly easy! Even though we have dealerships much closer, it was worth the drive to Biggers.
Great to see Mazda having tires on sale. Saved me lot's of money. Thank you
This buying experience was simply pleasant. No pressure but incredibly informative sales people. They understand that the car buying experience is an important investment and want make sure the car is the right fit for our family.
Attentive and thoughtful service writer's. Alex went out of his way and service was superior beyond expectation
Very clean location, friendly staff, many eager to help upon arrival, good selection of vehicles.
Communication could be improved. We waited an extra day not hearing from the service guy because it was his day off and no one else called us. Also the car was parked outside with the keys left in it. Seems like a theft risk.
Everyone greets you and are so helpful amazing customer service do recommend to anyone looking for a car.
Everyone was great and professional. I always have a great experience They all did a great job!
Clean waiting area. I wish there were vending machines for snacks. Everyone was nice and friendly.
Always a positive experience. All service was well explained beforehand. Tina was awesome to deal with and very professional.
Very quick and painless drop off for my oil change. Had a minor sensor issue which I asked to get checked out. I received the video from the technician explaining to me in good detail of what might have caused the sensor error to come up and confirmed no actual issues with it or anything else on the car. Quick and easy pick up as well. Great service as always.
Experience with Biggers Mazda couldn't have been any better. Tina was communicative and extremely helpful. I live right by one of your competitor Mazda dealerships but drive out to Biggers Mazda because I've always had great service for years.
Service was well explained and executed quickly. It is stupid you require a word minimum for this review.
Biggers Mazda provides excellent service every time I bring my car in to be serviced.
Overall we had a wonderful experience! Everyone we interacted with was professional and knowledgeable without being pushy. Connor worked closely with us to ensure we got the exact vehicle and features we were looking for. We ended up trading in our vehicle and the entire process was well streamlined/seamless. We will definitely be giving future business to Biggers Mazda and recommending them highly to friends/family!
Always have had a positive experience at this dealership. The service technician (Logan Demel) has always been very helpful and courteous.
Biggers Mazda always extends great courtesy to us, and are extremely thorough in everything they do! Staff could not be more friendly and helpful!
The service center was fast and friendly. When we arrived we received a loaner car upon arrival.
Logan was quick and thorough. Was offered a loaner vehicle. Due to that I was able to take care of previous recommendations. Thank you Logan!
Excellent customer care Excellent customer care, really easy the process, very good acknowledgment of the work they do
Outstanding advisor with Logan. He was knowledgeable, friendly, and provided great service. You have an excellent overall team as well. Thanks for helping me take great care of my Mazda!
Clear, concise, quality work, no surprises Clear, concise quality work no surprises, friendly beautiful facility
Good service. Good dealership when compared to others out there in my opinion. Thanks for your help with my vehicle.
We have been buying Mazda's from Biggers ever since they opened twenty some years ago. This is the first time we have worked with Franco purchasing a vehicle. Franco is very customer service oriented. If my family and friends were interested in buying a Mazda, I would highly recommend them to go to Biggers and work with Franco.
Mateo was very attentive and helpful when it came to getting my first car! He was personable and very knowledgeable!
Always very polite and thorough. Explain clearly and follow through as promised. I’ve been a Biggers Mazda Fan for 10 plus years.
Helpful The dealership and its staff are extremely helpful and accommodating. Really try to do right by their customers
Professional customer service and quality work. Very accommodating as well. Overall, honest and professional experience and will return
Service was great and excellent communication. Very friendly and helpful. Would highly recommend this service department and dealership.
Service is professional and courteous. Received diagnostic video an hour after arrival. Work was done 30 or so minutes after that. Then I had to return to dealership because something had triggered the air pressure warning light.
Great experience from start to finish! Franco was very helpful and not pushy at all. The process was fast, and the pricing was clear. I highly recommend Biggers Mazda!
Franco was fantastic to deal with. He made the car buying experience painless. I have bought cars from him and Biggers in the past and most likely will in the future.
I appreciate how Nicco wasn’t trying to sell me just anything and actually listened to what I wanted. This was my first car buying process so I appreciate how well it went.
Went yesterday for my car purchase everything was an amazing experience to the location to the staff j worked with Nicco was Great Salesmen 10/10
We enjoy doing business with Biggers. Good people fancy dealership and the cx5 has been very good,
Alex was very helpful and made sure that I was taken care of swiftly. I’ll continue to come here for any needs regarding my car. Thank you!
Had an excellent service experience at Biggers Mazda. The service staff was professional, thorough, and took the time to properly identify issues with my vehicle. Communication was clear throughout the process, and the team made sure everything was resolved correctly. I appreciate the attention to detail and great customer service. Highly recommend their service department.
Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had.
Great experience with a very calm helpful sales person. Made it more enjoyable for buying a new car.
Bigger’s was a very nice modern facility, it was an easy transaction dealing with Adonis.
Everyone is always nice there and they always do a good job. Service was very fast.
Very friendly people and great service The experience was grate , everyone is friendly and the service was excellent
I love the way I only sit down and work with one person not to not three. And the price didn't get bumped up thousands of dollars. I'm very happy with Darian and biggers Mazda
Very knowledgeable answer all our questions very polite thoughtful got us in and out quickly
The staff are pleasant, approachable, and professional. Tina helped me through out the whole process and was so professional and fast. Biggers Mazda is excellent.
All staff are extremely friendly and helpful, which made a fairly stressful time for me a bit easier to handle.
We liked how they thoroughly looked over the car. The recommendations were a bit too early based on mileage.