Customer Testimonials

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Facebook Nov 17, 2022

Awesome experience. NO MARKUPS!! Highly recommended.

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Google Nov 17, 2022

When everyone in my area was charging 3-7k over MSRP, Biggers Mazda was NOT! No markups, no hidden extras, OTD price was exactly what I walked out the door paying. The extra hour I had to drive to purchase my vehicle was well worth it. Joe was super helpful, answered all my questions, didn’t try any intimidation tactics, was available when needed, and didn’t act like the “typical car salesman”. Buying a car is usually super stressful, especially in this market, but there was no stress when it came to buying from them. Highly recommended.

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DealerRater Nov 17, 2022

Joe was great! Put a deposit down on a vehicle set to be delivered to Biggers. I was kept up to date on the status of my vehicle. Went in to pick it up, no hidden fees or random charges. No pressure. Did the paperwork while the car was being cleaned up and was headed home in my new car. Easy, no stress, NO DEALERSHIP PRICE ADJUSTMENTS! Breath of fresh air when most of the dealers today are doing crazy markups. Joe and Biggers are highly recommended.

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Google Oct 14, 2022

Great Place to order your car parts, also on time, good service help.

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DealerRater Oct 14, 2022

I never thought I would be saying this but Biggers Mazda was honestly the best and easiest car buying experience I’ve ever had. Ordered my vehicle in September, it was delivered a month later. It only took 2 hours to finalize the deal.

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Google Oct 8, 2022

I had a great experience being helped through my CX-50 journey with Brian from Biggers Mazda. The staff is very patient and understanding with any questions you may have, and makes zero attempt to upcharge you. Thank you Brian!

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Google Oct 3, 2022

Very smooth and satisfying experience. I wish I could have encountered this dealership at first and I could have avoided wasting time in other places. Tom is helpful and clear, making all the process fast and concise, which is nice. A great place to buy Mazda.

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Google Sep 24, 2022

Joe was wonderful. Super thorough and knowledgeable about the product. Definitely appreciated him setting up the Bluetooth and running us through the MyMazda app. Joe made the entire buying process efficient and supportive.

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Google Sep 21, 2022

Huge thank you to Emily and Biggers Mazda for making our car buying experience stress free. I inquired online about a Mazda CX-5, Emily let us know they had one in transit, we were able to put a fully refundable deposit down and then one week later, the vehicle arrived and we were able to purchase it! No “market” markups, no required add ons. They are the real deal!

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Google Sep 17, 2022

After spending weeks talking to different dealerships, I was fortunate enough to come across Biggers Mazda as well David ( one of their sellsmens) from the very beginning when I contacted them to the moment I walk into their showroom I never felt push or been taking advantage. David was really patient and Biggers Mazda was very transparent with their vehicles prices ( no markups, no ridiculous add ons) this days good sell people and good dealerships are to few and far in between, but David and Biggers Mazda are one of the good ones.

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Google Sep 16, 2022

Tom gave Excellent customer service!!!

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Google Sep 15, 2022

They're not like other dealerships trying to steal your money Their one hour for everything policy really works

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Google Sep 15, 2022

This was the easiest and most pleasant car buying experience I've ever had! And that's saying something considering the price of cars right now. I'm so glad that I expanded my search on Mazda's website and found Biggers! It was well worth the drive. Franco was awesome! We communicated via email and text about a car that they had in stock. I even made him call me on the phone because I just couldn't believe that they weren't adding anything on to the sticker price. Other dealerships were adding between $1,000-$5,000. Some were making ...

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DealerRater Sep 3, 2022

David was awesome. Zero pressure. Explained the buying process well and put no pressure on us to buy anything extra. Took the time to show how things worked on the car. Most importantly, the car was for my wife and he talked directly to her the vast majority of the time. This is exceedingly rare in most dealerships. We will be doing business here again.

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Google Sep 3, 2022

Brian in sales took super great care of me! He was honest, personable and profesional, as well as quick at his job! If you want a reliable sales person Brian is your guy! The vehicle I purchased was very clean and in great shape as well! Kudos Biggers Mazda!

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Google Aug 24, 2022

Wonderful experience at Biggers Mazda! After months of searching for a new car, decided to test drive a CX-9. Emily and Marco were so helpful every step of the purchase. Friendly, honest, and professional. We couldn't be happier.

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Google Aug 24, 2022

I had the most amazing experience buying a car here! Franco was extremely helpful, understanding, and professional! Everyone I interacted with was so kind and made me feel comfortable. Thank you to Franco and Marco for making this process so smooth and easy. I could not be happier!

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DealerRater Aug 10, 2022

Best car buying experience ever! Joe Calderon made the experience enjoyable and exciting. Joe is not your typical sales person at all which I appreciated. He was pushy or insulting towards me in any way. Instead, he was more relaxed and wasn’t pushy. He helped me with every question I had and was with me till the very end. We picked out my vehicle, went over my options and even did paperwork together. At the end Joe helped me pair my phone and showed me some functions. I really enjoyed my time there. Thanks Joe!

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Google Aug 7, 2022

Amazing experience. Joe was helpful, thoughtful, and made it clear that he was open to us taking our time to make a decision. The car I got is wonderful and exactly what I wanted. Who says dealerships have to be a bad experience?

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Google Jul 21, 2022

Joe Calderon took excellent care of my family and I during my car purchasing experience. I even received a follow up email from him, welcoming me to the Mazda family (newcomer here) and encouraged me to call him with any questions, concerns, etc. I will definitely be recommending him and your dealership when I hear of anyone looking to buy a car!!

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DealerRater Jul 13, 2022

I needed a small touch up to my car. When they found out how far I lived from the dealership, rather than schedule an appointment, they called a technician from a different dealership to come and fix it! I very much appreciate the effort by the manager and technician towards my satisfaction.

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Google Jul 2, 2022

No markups & no required add ons. They were upfront and honest and everything said on the phone was true when we came in to place an order. We test drove a car, got pricing, and placed an order for what we wanted. All in an hour.

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Google Jul 1, 2022

I bought my Mazda CX-30 from Joe Calderon and he made the experience great! It was the best car buying process I’ve ever had.

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Google Jun 26, 2022

Recently bought my second vehicle here - both with Joe C. He always makes the process quick and easy!

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Google Jun 24, 2022

What a great experience for buying a new car. I called every Mazda dealer in the Chicago area to find a CX5 that was available before our son's wedding. Joe Calderon not only found the one we needed in time, he didn't ask for any dealer markup! The other dealers were asking $1500-$2000 over MSRP, but none of that at Biggers. On the day we picked up the car we had very little time and Joe got us signed and delivered in less than 40 minutes. I would highly recommend Biggers Mazda and Joe in particular if you're ...

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Facebook Jun 19, 2022

Great deals no mark-ups. They sell at MSRP only. great service options and protection packages.

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Google Jun 13, 2022

Beyond wonderful experience we purchased two suv with no issues the process was very smooth. We did not feel any pressure and the experience to trade in our car was easier than I expected. I highly recommend this dealership we came from WI and they truly care about their customers

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Facebook Jun 13, 2022

Amazing service everyone was beyond helpful we bought two suv and the experience was the best experience hands down

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Google Jun 9, 2022

Bought a new car here, it’s my first Mazda, and it was a great experience. Tom set me straight. No pressure, to the point, friendly, and transparent throughout the whole process. Such a smooth experience, before I knew it I was in my new ride ready to go. This is the place to be if you’re looking for a new car. Thanks again!

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Google May 21, 2022

David D. is great and very professional, helped me with purchase of my car. I have been in several places before coming here, where with the car shortages they are trying to charge extra fees on top of sticker price, but not here. Biggers Mazda was great, and highly recommend.

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Google May 17, 2022

Great service. Explained everything that was needed for the job. Service advising merchant were great. Always a great experience when I go there. Other Mazda dealer closer but not the customer service you expect.

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DealerRater May 11, 2022

I didn't buy the car ( personal matter few day after my visit). I was approach with professional and honest advise. Joe was very knowledgeable with vehicle I was about to buy. If I ever will buy new Mazda again this guys are my first choice.

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Google May 6, 2022

Biggers Mazda made my car experience simple and easy. Joe helped me get the car i wanted for the right price.

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Google May 2, 2022

We recently purchased 2022 CX-5. We worked with Joe Calderon and David Domanski. There were both very knowledgeable and responded to my inquiry promptly. We confirmed pricing via email, no "creative" market adjustments of any kind (MSRP pricing) and they were ready when we came to the dealership that evening. The whole process seemed very natural to them, no pressure and we were able to complete everything within ~60 min. All in all, very well run team, and while it was not very close to our home, I would definitely consider them for my next vehicle. Thanks Joe and David !

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Google Apr 29, 2022

I have been waiting for my new 2022 Mazda CX-5 for two months and I finally caught a breakthrough!! Thank God for showing me Biggers Mazda I would have never thought to go to Elgin. Thanks to Tom and Ron for helping me get in and out. I recommend them especially for sticking with the MSRP price and not smacking an additional 5,000 which many dealerships are doing (Wilkins Elmhurst)!! But I’m soo happy with my purchase I can’t stop smiling ☺️☺️ I love my new baby.

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Google Apr 17, 2022

Joe in sales was great, and good experience at this Mazda store.

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Google Apr 16, 2022

Had a wonderful experience here. Was searching for CX-5 and Joe Calderon helped me out! I was searching literally every Mazda dealership in IL and Biggers Mazda came with the most competitive numbers! (I believe everybody is looking with the best number nowadays) Just check out other dealerships and give a call to Joe, he will show you the most easy way to buy a car with satisfaction.

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Google Mar 25, 2022

I recently purchased a CX 5. It was the greatest experience buying a car I’ve ever had. Franco was amazing. First time in took 45 minutes. He had to locate a car and did so in two weeks. Had everything I wanted. Next time in was just over an hour and I was on the road. I felt so comfortable dealing with everyone I met and enjoy every time I’m behind the wheel. Thanks Franco for everything! I will continue to share my experience especially with anyone looking for a car.

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Google Mar 24, 2022

Tom was amazing definitely helped answer all my questions was very patient with me and helped me find the perfect match for me. Everything from the beginning to end was very smooth. He definitely gets a 10/10 recommend

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Google Mar 18, 2022

Franco was great. He was very helpful and was easy to talk to.

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Google Mar 11, 2022

I just purchased a CX - 5 at Biggers and I am BEYOND happy with the car and customer service I received. I highly recommend working with Franco if you can - he was very nice and super responsive. On the day of purchase, Franco was kind enough to help me set up the My Mazda app, showed me how to use the remote start, and even helped me sync my Bluetooth. I was also thankful that Mike L. found and negotiated a better interest rate/loan for me. Not to mention the whole buying process took roughly an hour. All ...

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Google Feb 9, 2022

I was fortunate enough to have a wonderful experience overall, with Ron Liszka GM and Tom Doyle, Sales Consultant. I truly enjoyed working with him to purchasing a new Mazda. He is a very knowledgeable, friendly, personable, laid back, no bs kind of guy. I would highly recommend anyone looking for a vehicle, to go see him! I will be back for my next Mazda purchase through Tom. "Thanks Guys; Thumbs Up To You All; Keep Up The Great Job!!!"

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DealerRater Feb 3, 2022

Other dealerships felt like they were just trying to tell me what I wanted to hear. I didn't feel lied to here. Tom was great and went out of his way to seek out ways to help.

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Facebook Jan 22, 2022

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Google Jan 2, 2022

Had to purchase a new vehicle before another Chicago winter came through. I had everything settled (visiting dealership, car ordered, down payment made) within two hours, and another hour on pickup day before driving off the lot. While I'm sure there are many good, knowledgable employees at Biggers, I would recommend Joe Calderon for hassle-free buying experience, from no high pressure up-selling, to giving you the info as you need it up front. And of course the car is great!

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Google Dec 31, 2021

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Google Dec 18, 2021

Marco and Franco are a one two punch, I was in and out of the dealership relatively quick with the car that I wanted. There was no attempt to upswell or try to get me into a car I couldn’t afford. Marco made the deal nice and easy with no hassle and Franco was polite, courteous, and a good person to talk to. I will definitely be back for my next vehicle purchase!

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Google Dec 17, 2021

Had a poor experience with another car brand and while shopping around Biggers Mazda with Ron at the lead truly brought a stressful experience to a complete halt. Ron and his team (shout out Joe and David) really do a great job at not only discussing vehicles and payment options but spend time building a relationship with their clients like the very best sales team. Understanding that relationships and transparency keep people coming back. If you are in the market or are serious about getting a vehicle Biggers is the place!

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Google Dec 16, 2021

Overall amazing experience buying a CX-5 from Biggers Mazda in Elgin. I visited other dealerships who were all charging 10-15% above sticker price. When I first called, Franco was super helpful and told me they don't charge over sticker price. Even though I was skeptical at first, this turned out to be true. Throughout the entire process, Franco was extremely nice and helpful. He would reach out with any additional information they needed, provide updates on financing, and ensure everything was going well as we waited for my car to arrive at the dealership. When I went in to ...

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Google Nov 24, 2021

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Google Nov 7, 2021

Buying a car right now is tough. Dealers such as Subaru (and many others - I think this is ridiculous to add this negative equity) were tacking on 15% over sticker price. My wife called Franco and asked what upcharges are there and he said none. Very skeptical we test drove a CX-5. We were impressed in the relaxed atmosphere. When we talked numbers we were impressed there were no upcharges. I expected to pay sticker because there are no incentives right now. Many buyers fewer cars. Had a trade in received a very good offer and went with the CX-5. ...

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Google Nov 7, 2021

I spoke with Tom and met the manager Ron. We had a great experience after dealing with over 22 dealerships. Thank you very much for a smooth transaction and I love my car CX5.

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Google Oct 1, 2021

in this madness of lack of cars, it was very difficult for me to find a car and I wanted a Toyota ( used to own toyota venza) but the people in those dealers were very rude, that they raised car prices and added nonsense charge. Long story! I just want to thank Franco for helping me get my new car ( Mazda Cx5). He was very nice, explaining everything. Im super happy! Car is great, runs great i hope to drive it for a long time. ( never owned Mazda, all these years i Was Toyota owner, but with all this madness ...

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Google Aug 29, 2021

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Google Jul 30, 2021

This dealership service is excellent

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Google Jul 12, 2021

I had a great experience here looking for a new car. David was very helpful and knowledgable explaining to me the various details about the CX-5, warranties and extras that Biggers Mazda (lifetime powertrain warranty!) and Mazda provide. Being able to work with David the entire process from the sales through the financing was a fantastic experience and much better than when I would get financing quotes from other dealerships. I'm loving the CX-5 and would recommend anyone come here if they're in the market for a car.

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Google Jul 2, 2021

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Google Jun 20, 2021

Joe was amazing, walked in and out, with constant updates on the process and keeping me informed, great Service

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Google Jun 18, 2021

This was the easiest experience I've ever had buying a car! Fair price, extremely friendly sales associates, super simple process. They went above and beyond to make sure everything worked out for me.

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Google Jun 14, 2021

Visited to test drive a used car. Salesman was friendly and took time to answer questions and show us the car.

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DealerRater Jun 8, 2021

Ethan is fantastic to work with. He took us on when he knew we were just browsing our options, and completely exceeded our expectations. He allowed us to test drive multiple vehicles, and understand the make and models we might like. We ended up purchasing a vehicle that day! No pressure sales, they put it all out there for you to make your own educated decisions, and help you along the way!!! Thank you Ethan!!!

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DealerRater Jun 4, 2021

I had a wonderful experience purchasing a new vehicle at the Biggers Mazda Dealer. The process was stress free and pleasant. Joe was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Instead of being ‘’ pushy “ salesmen, he was very helpful and listen to us. I strongly recommended this dealer, and service o Joe. He is the best.

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Google May 26, 2021

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Google May 22, 2021

Always great service

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Google May 10, 2021

Many Mazda dealership in the Chicagoland area had overall negative reviews, I now know why Biggers Mazda have wonderful reviews. Came in to test drive and go see other vehicles, we walked out with a brand new Mazda. Very professional, trade-in price was beyond fair, you get honest and detailed explanations for any questions you may have. We were greeted by Joe and he is just wonderful. Amazing guy, gets to the point, and no BS. Would definitely recommend Biggers Mazda.

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Google May 9, 2021

Frank was very good to deal with. He knew his product, and very knowledgeable of the industry

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Google Apr 21, 2021

Got a CX-5 for a great deal and the staff was very helpful! Joe found me the perfect car.

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Google Apr 19, 2021

Just a note to say thank you to Franco and George for making my car lease experience a enjoyable one. No pressure just helpful information and a willingness to help the customer. Customer service is alive and well with Franco and George

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Google Apr 18, 2021

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Google Apr 16, 2021

We visited several dealerships looking for a new vehicle and none had the customer service that this place did. They are very busy, so expect to wait a bit, but it's such an easy buying process (for a quality auto!) that's it's worth the wait. The whole staff was courteous, professional, and seemed to really care about making sure their customers felt valued. I would absolutely recommend this dealership to anyone - and Mazda vehicles as well!

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Google Apr 16, 2021

The Biggers team was AWESOME. Franco was super easy to work with. He was patient with my questions, swift with responses and kind. Made the purchase of my CX-5 a breeze. My first new car in a LONG time and patiently showed me all the bells and whistles of my new ride. Everyone we encountered was friendly and upbeat. Great experience. HIGHLY recommend!

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Google Apr 4, 2021

Good prices.

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Cars Apr 2, 2021

David, Joe and George are part of a great sales team. They are honest and upfront, and will give you the best deal possible without the haggle. You won’t find a better deal anywhere else and you are simply wasting your time if you continue to look for a better deal. Don’t leave without the keys!!

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Google Apr 1, 2021

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Google Mar 27, 2021

Great customer service. Service team are knowledgeable and well mannered.

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Google Mar 24, 2021

Truly enjoyed working with the staff here. Our salesperson was Tom and he was helpful and so patient while we chose a car. The process was simple and friendly and the prices were competitive. I recommend people come to Biggers' if they're thinking about buying a car.

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Google Mar 24, 2021

All good so far. Franco and David handled everything well. Doubling down on the team at Biggers Mazda. Handled an issue I had exceptionally well. Would definitely go back!

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Google Mar 21, 2021

Thomas Doyle (Tom), is very friendly and nice to work with. He gave me such a good experience that I kept telling all my friends about. Easy to work with flexible, organized, and detail oriented. Thank you Tom for making car buying such a pleasant experience.

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Google Mar 21, 2021

Had a great experience here today! Ethan helped my parents and I make the right choices we needed at the right price for our family. All of the staff was very kind and courteous. All of the questions we had were answered patiently and thoroughly. Special thanks again to Ethan for walking us through everything. Could not be happier with the service we received!

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DealerRater Mar 20, 2021

We have bought 4 Mazda’s from Biggers and Franco. He is very knowledgeable about the vehicles and all the different features. He is a very kind young man and we will be back to buy our 5th car. We have 2 Mazda CX5’s currently and a Mazda 3 and another CX5 in the past.

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Google Mar 11, 2021

Excellent job and service

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Google Mar 9, 2021

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Google Mar 6, 2021

Excellent parts department!! So friendly and great communication, makes transactions so easy. We appreciate you!! Thanks 😊

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Google Feb 24, 2021

Always a great experience. Awesome customer service.

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Google Feb 13, 2021

Joe was very honest and very quick with his response. As first time buying a car from a dealership I was worried , joe was very honest and offered good deals and ideas . Would recommend if you’re looking to buy Mazda , much better then other Mazda dealerships I went .

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DealerRater Feb 7, 2021

Excellent service. Unpretentious, respectful and polite. I bought new Mazda CX-9. They were upfront with discounts. I got additional big discount for buying in cash. The whole process was fast and smooth.

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Google Feb 4, 2021

We recently purchased a 2021 Mazda CX-5 from Biggers Mazda. It was a very pleasant experience. Franko, our salesman, was simply outstanding. He was very knowledgeable on the product. When the car was delivered, he went over all the features of the car with my wife and explained the various changes in the automobile to what she was currently driving.

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Google Jan 30, 2021

Biggers Mazda is top notch in customer service. I didn’t purchase my CX5 here but they treated me no different. I brought my vehicle in for a recall, Arnold was the service advisor assisting me. He put me in a courtesy vehicle while the work was being completed. He called me several times to inform me of any issues that were found, he was honest and informative. He went above and beyond calling the extend warranty company and having additional parts ordered. Thanks for your commitment to service!

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DealerRater Jan 29, 2021

Good transparent experience. No high-pressure sales people. No haggle policy made it straightforward and easy. Would recommend to anyone looking for a laid back process

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DealerRater Jan 18, 2021

We have purchased 4 vehicles from Franco and he is the best. We were given great prices and he makes sure you are happy. Even when we bring in ours cars in for service, he comes by to say hi and make sure you are being taken care of. If you need a car stop by and see Franco.

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Google Dec 26, 2020

Ethan was super helpful throughout the whole buying process. Everyone I encountered and worked with were very friendly and courteous. Will go back there whenever I am looking for a new car in the future.

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Google Dec 13, 2020

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Google Dec 6, 2020

Went into Biggers Mazda looking for a used car. I had Franco Ruffolo as a salesman. This was by far the smoothest car buying experience I've ever had in my life. Franco was extremely helpful in my search for a car and also answered every question I had. Big thank you to Franco and the whole Biggers Mazda team!

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Google Dec 1, 2020

I recently purchased a new/used Mazda cx-5 and the service was phenomenal. Joe Calderon made the process very smooth and easy for me. I highly recommend this dealership for your next auto purchase I guarantee you won't be disappointed.

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Google Nov 30, 2020

I reached out to Biggers regarding a Mazda6 Carbon Edition since I wasn’t able to find that exact model at other surrounding dealers. Joe contacted me and asked if I wanted to test drive it same day and let’s just say I fell in love with the car. Joe was great! He never tried to pressure me to finance the car and was able to get me out of my current lease without rolling anything over. I left feeling over the moon with my new car and the payments. I will recommend Joe and Biggers Mazda to anyone ...

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Google Nov 23, 2020

I purchased a Mazda CX-5 this past Saturday. This was the quickest most transparent process I have had at a car dealership. Joe was very personable and professional. I highly recommend Biggers Mazda.

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DealerRater Nov 16, 2020

Very convenient, painless experience. Unlike most dealers, they gave me their best price up-front and skipped the back-and-forth. I inquired at many dealers in the area and Biggers had the best price despite their no-haggle policy. Not to mention I was in and out within 90 minutes, including a test drive. Definitely would go here again

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Google Nov 15, 2020

I had a great experience and love my Mazda so far!!! I bought my first car on my own and I’m so in love with my car and dealership choice. Everything was so simple and every detail was laid out. It’s the perfect first car and very affordable !

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Google Nov 14, 2020

My recent car purchase through Biggers Mazda was the most transparent experience I have ever had with a car dealer. Specifically, the sales consultant, Joe Calderon was terrific! He was upfront through the entire process even before I decided to work with Biggers. I received a good price on my trade and the new vehicle and drove away feeling really about the deal. I would recommend Joe and Biggers and will be back for future car purchases.

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Google Nov 8, 2020

Excellent customer service, nice and comfortable waiting room.


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